> For the complete documentation index, see [llms.txt](https://docs.rapidproxy.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rapidproxy.io/troubleshooting/proxy-connection-problems/no-connection-on-static-ips.md).
# No Connection on Static IPs
If you are unable to connect when using **Static Residential Proxy IPs** in Rapidproxy, this guide will help you identify common causes and resolve connection issues.
Static residential proxies use **fixed, non-rotating IP addresses** and support **username and password authentication only**.
***
### 1. Verify Username & Password Authentication
Static residential proxies in Rapidproxy **do not support IP whitelisting**.\
All connections must use **username and password authentication**.
Please verify:
* The **username and password** are entered correctly
* No extra spaces were added when copying credentials
* The credentials belong to the correct account or sub-account
Incorrect credentials are the most common reason for connection failures.
***
### 2. Check Static IP Assignment
To review your static IP allocation, navigate to:
```
Proxies → Static Residential Proxies → IP Management
```
> ⚠️ Note:\
> Static IPs **cannot be enabled or disabled manually**.\
> If an IP is assigned and your subscription is active, it is available for use.
If you do not see any IPs listed, ensure that:
* You have purchased a static residential proxy plan
* The subscription has not expired
***
### 3. Confirm Proxy Host, Port, and Protocol
Make sure your proxy configuration matches the values provided in the dashboard:
* **Proxy Host:** Your assigned static IP address
* **Port:** The correct port number
* **Protocol:** HTTP, HTTPS, or SOCKS5
Using an incorrect protocol or port will result in connection errors.
***
### 4. Test the Connection with a Simple Command
You can quickly verify connectivity using `curl`:
```
curl -x http://USERNAME:PASSWORD@STATIC_IP:PORT https://example.com
```
If the request fails, the issue is likely related to credentials, subscription status, or network restrictions.
***
### 5. Check Local Network and Firewall Restrictions
Local environment restrictions may block proxy connections:
* Ensure outbound connections to the proxy **IP and port** are allowed
* Check firewall, antivirus, or security software rules
* If possible, test from a different network to rule out local blocking
Corporate or restricted networks often limit proxy traffic.
***
### 6. Verify Subscription Status
Static residential proxies require an active subscription:
* Confirm your plan is **active**
* Renew the subscription if it has expired
* Ensure the static IP is still listed under **IP Management**
Expired subscriptions will prevent proxy connections.
***
### 7. Target Website Accessibility
Before assuming a proxy issue:
* Test the target website **without using a proxy**
* If the site is unavailable directly, the issue may be unrelated to the proxy
Some websites may also block traffic from certain IPs.
***
### 8. DNS and Routing Issues
If connections are slow or unstable:
* Try switching to a public DNS server (e.g., `8.8.8.8` or `1.1.1.1`)
* Run a traceroute to identify routing issues
Network routing problems can affect connectivity even with correct credentials.
***
### 9. Contact Support
If the issue persists, contact Rapidproxy support:
* **Online live chat** on the Rapidproxy website
* **Email:** `support@rapidproxy.io`
Please include:
* Static IP and port
* Username used for authentication
* Client tool or environment
* Error messages or logs (if available)
***
### Quick Checklist
| Item | Check |
| --------------- | -------------------------- |
| Authentication | Username & password only |
| IP assignment | Listed under IP Management |
| Subscription | Active / renewed |
| Protocol & port | Match dashboard values |
| Network access | Firewall not blocking |
| Target site | Accessible without proxy |
---
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