# No Connection on Static IPs

If you are unable to connect when using **Static Residential Proxy IPs** in Rapidproxy, this guide will help you identify common causes and resolve connection issues.

Static residential proxies use **fixed, non-rotating IP addresses** and support **username and password authentication only**.

***

### 1. Verify Username & Password Authentication

Static residential proxies in Rapidproxy **do not support IP whitelisting**.\
All connections must use **username and password authentication**.

Please verify:

* The **username and password** are entered correctly
* No extra spaces were added when copying credentials
* The credentials belong to the correct account or sub-account

Incorrect credentials are the most common reason for connection failures.

***

### 2. Check Static IP Assignment

To review your static IP allocation, navigate to:

```
Proxies → Static Residential Proxies → IP Management
```

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> ⚠️ Note:\
> Static IPs **cannot be enabled or disabled manually**.\
> If an IP is assigned and your subscription is active, it is available for use.

If you do not see any IPs listed, ensure that:

* You have purchased a static residential proxy plan
* The subscription has not expired

***

### 3. Confirm Proxy Host, Port, and Protocol

Make sure your proxy configuration matches the values provided in the dashboard:

* **Proxy Host:** Your assigned static IP address
* **Port:** The correct port number
* **Protocol:** HTTP, HTTPS, or SOCKS5

Using an incorrect protocol or port will result in connection errors.

***

### 4. Test the Connection with a Simple Command

You can quickly verify connectivity using `curl`:

```
curl -x http://USERNAME:PASSWORD@STATIC_IP:PORT https://example.com
```

If the request fails, the issue is likely related to credentials, subscription status, or network restrictions.

***

### 5. Check Local Network and Firewall Restrictions

Local environment restrictions may block proxy connections:

* Ensure outbound connections to the proxy **IP and port** are allowed
* Check firewall, antivirus, or security software rules
* If possible, test from a different network to rule out local blocking

Corporate or restricted networks often limit proxy traffic.

***

### 6. Verify Subscription Status

Static residential proxies require an active subscription:

* Confirm your plan is **active**
* Renew the subscription if it has expired
* Ensure the static IP is still listed under **IP Management**

Expired subscriptions will prevent proxy connections.

***

### 7. Target Website Accessibility

Before assuming a proxy issue:

* Test the target website **without using a proxy**
* If the site is unavailable directly, the issue may be unrelated to the proxy

Some websites may also block traffic from certain IPs.

***

### 8. DNS and Routing Issues

If connections are slow or unstable:

* Try switching to a public DNS server (e.g., `8.8.8.8` or `1.1.1.1`)
* Run a traceroute to identify routing issues

Network routing problems can affect connectivity even with correct credentials.

***

### 9. Contact Support

If the issue persists, contact Rapidproxy support:

* **Online live chat** on the Rapidproxy website
* **Email:** `support@rapidproxy.io`

Please include:

* Static IP and port
* Username used for authentication
* Client tool or environment
* Error messages or logs (if available)

***

### Quick Checklist

| Item            | Check                      |
| --------------- | -------------------------- |
| Authentication  | Username & password only   |
| IP assignment   | Listed under IP Management |
| Subscription    | Active / renewed           |
| Protocol & port | Match dashboard values     |
| Network access  | Firewall not blocking      |
| Target site     | Accessible without proxy   |