# Purchase Problem

This page answers common questions related to purchasing, renewing, upgrading, billing, and plan management for Rapidproxy services. If you encounter issues during checkout or have questions about your subscription, review the FAQs below.

***

### 🧾 1. Why didn’t my payment go through?

**Answer:**\
There are several possible causes:

* Incorrect card details (number, expiration date, CVV)
* Insufficient funds
* Bank or payment provider blocking international or online transactions
* Temporary payment gateway issues

**Solutions:**

* Double-check all card details
* Try an alternative payment method (another card or supported options)
* Contact your bank to confirm transaction approval
* Wait a few minutes and try again if it was a temporary error

If payment still fails, contact Rapidproxy support with the error message shown at checkout.

***

### 📦 2. Why didn’t my purchased proxy resources show up?

**Answer:**\
Purchased plans or traffic typically activate **immediately after successful payment**.

Common causes for missing resources:

* Payment has not been fully processed
* There was an error at the payment gateway
* You were not logged in to the correct account during purchase

**Solutions:**

* Check your **order history or billing page** in the dashboard
* Refresh the dashboard or re-login
* Confirm that the payment was successful (check your bank or payment statement)

If resources still don’t appear, contact support with your **transaction ID**.

***

### 💳 3. What payment methods are supported?

**Answer:**\
Rapidproxy generally supports a variety of payment options, which may include:

* Credit / Debit cards (Visa, MasterCard, etc.)
* PayPal
* Cryptocurrency payments (if enabled)
* Other regional payment options

The available methods displayed at checkout can vary by region or payment provider.

***

### 📅 4. How do I renew my plan?

**Answer:**\
For subscription plans (e.g., static residential IPs), renewal is typically done from:

```
Proxies → Static Residential Proxies → IP Management
```

* Select the IP you want to renew
* Choose the renewal period
* Complete payment

Traffic-based plans (rotating residential proxies) usually do not require renewal — you simply purchase more traffic.

***

### 🔄 5. How do I upgrade my plan?

**Answer:**\
To upgrade or purchase additional resources:

1. Log in to your Rapidproxy account
2. Navigate to the **Pricing / Purchase** section in the dashboard
3. Select a larger data plan or additional proxy allocation
4. Complete checkout

Your new resources will be available immediately after payment.

***

### 📉 6. Why was I charged more than expected?

**Answer:**\
This may occur due to:

* Currency conversion fees from your card issuer
* Additional taxes or service fees applied at checkout
* Purchasing a larger plan or add-on features

Check the **invoice details** or payment receipt for specific charge breakdowns.

***

### 🧾 7. How can I download invoices or receipts?

**Answer:**\
Invoices and billing receipts can be downloaded from your account:

* Go to **Billing** or **Order History** in the dashboard
* Find the relevant transaction
* Click **Download Invoice / Receipt**

If you can’t find your invoice, contact support with your transaction ID.

***

### 💰 8. What is the refund policy?

**Answer:**\
Refund policies depend on your purchase type and regional regulations. In general:

* Usage-based plans (e.g., traffic plans) are typically non-refundable once used
* Subscription plan refunds are evaluated case by case
* Past charges can be disputed with support if there’s evidence of error or incorrect billing

Please refer to Rapidproxy’s official Terms of Service for detailed refund policy conditions.

***

### 🛑 9. Why was my purchase rejected by the bank?

**Answer:**\
Banks or payment providers may reject transactions because of:

* Anti-fraud triggers
* International or high-value transaction limits
* Card restrictions on digital services

**What to do:**

* Contact your bank and authorize the purchase
* Use a different card or payment method
* Check that billing address and card details are correct

***

### ❓ 10. What should I do if I accidentally purchased the wrong plan?

**Answer:**\
If you purchased the wrong plan or product by mistake:

* Contact support as soon as possible
* Provide details including:
  * Order/transaction ID
  * The plan you wanted instead
  * Reason for the change

Depending on the timing and plan type, support may be able to assist you with a refund or swap.

***

### 📞 Contact Support

If you cannot resolve a purchase or billing problem with the above steps:

* **Live chat** via the Rapidproxy website
* **Email:** `support@rapidproxy.io`

Include details such as:

* Order/transaction ID
* Screenshots of errors
* Your registered email
* Payment method used

This helps support resolve your issue more quickly.