# Product Problem

This document answers the most common questions users have when using **Rapidproxy**.\
It is based on real-world usage scenarios and frequently reported issues across residential proxy products.

***

### 🔹 Account & Access

#### 1. Do I need to verify my account after registration?

No additional verification is required to access the dashboard after registration.\
However, **free trial traffic is not enabled by default** and must be activated manually by contacting support.

***

#### 2. Why don’t I see free trial traffic after signing up?

Free trial traffic is available **upon request only**.

To activate it:

* Contact the **online live chat** on the Rapidproxy website, or
* Email **<support@rapidproxy.io>**

Please include your registered email address when requesting activation.

***

#### 3. I forgot my password. How can I reset it?

You can reset your password via the [**Forgot Password**](https://docs.rapidproxy.io/proxies/getting-started/forgot-account-password) page:

1. Go to the Rapidproxy login page
2. Click **“Forgot your password?”**
3. Enter your registered email
4. Complete password reset using the verification code sent to your email

***

### 🔹 Proxy Authentication & Usage

#### 4. What authentication methods does Rapidproxy support?

Rapidproxy supports different authentication methods depending on proxy type:

* **Dynamic (Rotating) Residential Proxies**
  * Username & password
  * IP whitelisting
* **Static Residential Proxies**
  * Username & password

***

#### 5. Why am I getting authentication errors?

Common causes include:

* Incorrect username or password (copy/paste errors)
* Using credentials from the wrong sub-account
* Using expired or deleted credentials
* Using the wrong protocol or port

Always ensure credentials match the proxy type and configuration shown in the dashboard.

***

### 🔹 Proxy Connection Issues

#### 6. Why can’t I connect to dynamic residential proxies?

Possible reasons include:

* IP not added to whitelist (if using IP authentication)
* Incorrect proxy host or port
* Sub-account traffic limit reached
* Local firewall or network restrictions
* Target website blocking proxy traffic

Refer to **No Connection on Dynamic IPs** for step-by-step troubleshooting.

***

#### 7. Why can’t I connect to static residential proxies?

Static proxy connection issues are usually caused by:

* Incorrect username/password
* Expired static IP subscription
* Using wrong protocol or port
* Local firewall or restricted network

Static IPs are managed under:

```
Proxies → Static Residential Proxies → IP Management
```

Note: Static IPs cannot be enabled or disabled manually.

***

### 🔹 Speed & Performance

#### 8. Why is my proxy speed slower than expected?

Proxy speed may be affected by:

* Physical distance between you and the proxy location
* Target website rate limits or throttling
* Network latency or unstable local connection
* Frequent IP rotation without sticky sessions

Try switching regions, enabling sticky sessions (dynamic proxies), or testing from another network.

***

#### 9. Does Rapidproxy guarantee a specific speed?

No fixed speed is guaranteed.

Proxy performance depends on:

* Location
* ISP routing
* Target website behavior
* Network conditions

Residential proxies prioritize **authenticity and stability**, not raw bandwidth.

***

### 🔹 IP Location & Accuracy

#### 10. Why does my IP location not match what I selected?

IP location mismatch can happen due to:

* GeoIP database inaccuracies
* ISP routing through nearby regions

This is a known limitation of real residential IPs and is common across all providers.

***

### 🔹 Traffic, Plans & Billing

#### 11. Why is my traffic being consumed faster than expected?

Traffic usage increases based on:

* Total request size (headers + response body)
* HTTPS encryption overhead
* Retried or failed requests
* Concurrent connections

Monitor usage at the sub-account level and optimize request frequency where possible.

***

#### 12. What happens when my traffic runs out?

* Dynamic proxy requests will stop working
* Static IP connections may fail if the subscription expires

You can upgrade or renew your plan directly from the dashboard.

***

#### 13. Can I export my proxy IPs?

Yes.

For static residential proxies:

```
Proxies → Static Residential Proxies → IP Management
```

You can export IP information for use in third-party tools.

***

### 🔹 API & Automation

#### 14. Why does the API request fail?

Common API issues include:

* IP not added to whitelist (for IP-authenticated API access)
* Incorrect API endpoint or parameters
* Invalid sub-account credentials
* Incorrect data format or delimiter

Double-check settings under:

```
Proxies → Rotating Residential Proxies → Use Proxy → API Method
```

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### 🔹 Security & Best Practices

#### 15. Is it safe to share proxy credentials?

No.

* Do not share credentials publicly
* Store them securely (environment variables, secrets manager)
* Rotate credentials if compromised

***

#### 16. Can I use Rapidproxy for automation or scraping?

Yes, provided usage complies with:

* Rapidproxy Terms of Service
* Applicable laws and regulations
* Target website terms

Rapidproxy does not control or endorse how target websites handle traffic.

***

### 🔹 Support

#### 17. How can I contact Rapidproxy support?

You can reach support via:

* **Online live chat** on the Rapidproxy website
* **Email:** `support@rapidproxy.io`

For faster assistance, include:

* Proxy type (dynamic or static)
* Authentication method
* Error messages or screenshots
* Target URL (if relevant)

***

### 📌 Still Have Questions?

If your issue isn’t covered here, we recommend checking:

* Troubleshooting guides
* Proxy configuration documentation
* [Code samples](https://docs.rapidproxy.io/proxies/code-sample)

Or contacting support directly for personalized help.