# Product Problem This document answers the most common questions users have when using **Rapidproxy**.\ It is based on real-world usage scenarios and frequently reported issues across residential proxy products. *** ### ๐Ÿ”น Account & Access #### 1. Do I need to verify my account after registration? No additional verification is required to access the dashboard after registration.\ However, **free trial traffic is not enabled by default** and must be activated manually by contacting support. *** #### 2. Why donโ€™t I see free trial traffic after signing up? Free trial traffic is available **upon request only**. To activate it: * Contact the **online live chat** on the Rapidproxy website, or * Email **** Please include your registered email address when requesting activation. *** #### 3. I forgot my password. How can I reset it? You can reset your password via the [**Forgot Password**](https://docs.rapidproxy.io/proxies/getting-started/forgot-account-password) page: 1. Go to the Rapidproxy login page 2. Click **โ€œForgot your password?โ€** 3. Enter your registered email 4. Complete password reset using the verification code sent to your email *** ### ๐Ÿ”น Proxy Authentication & Usage #### 4. What authentication methods does Rapidproxy support? Rapidproxy supports different authentication methods depending on proxy type: * **Dynamic (Rotating) Residential Proxies** * Username & password * IP whitelisting * **Static Residential Proxies** * Username & password *** #### 5. Why am I getting authentication errors? Common causes include: * Incorrect username or password (copy/paste errors) * Using credentials from the wrong sub-account * Using expired or deleted credentials * Using the wrong protocol or port Always ensure credentials match the proxy type and configuration shown in the dashboard. *** ### ๐Ÿ”น Proxy Connection Issues #### 6. Why canโ€™t I connect to dynamic residential proxies? Possible reasons include: * IP not added to whitelist (if using IP authentication) * Incorrect proxy host or port * Sub-account traffic limit reached * Local firewall or network restrictions * Target website blocking proxy traffic Refer to **No Connection on Dynamic IPs** for step-by-step troubleshooting. *** #### 7. Why canโ€™t I connect to static residential proxies? Static proxy connection issues are usually caused by: * Incorrect username/password * Expired static IP subscription * Using wrong protocol or port * Local firewall or restricted network Static IPs are managed under: ``` Proxies โ†’ Static Residential Proxies โ†’ IP Management ``` Note: Static IPs cannot be enabled or disabled manually. *** ### ๐Ÿ”น Speed & Performance #### 8. Why is my proxy speed slower than expected? Proxy speed may be affected by: * Physical distance between you and the proxy location * Target website rate limits or throttling * Network latency or unstable local connection * Frequent IP rotation without sticky sessions Try switching regions, enabling sticky sessions (dynamic proxies), or testing from another network. *** #### 9. Does Rapidproxy guarantee a specific speed? No fixed speed is guaranteed. Proxy performance depends on: * Location * ISP routing * Target website behavior * Network conditions Residential proxies prioritize **authenticity and stability**, not raw bandwidth. *** ### ๐Ÿ”น IP Location & Accuracy #### 10. Why does my IP location not match what I selected? IP location mismatch can happen due to: * GeoIP database inaccuracies * ISP routing through nearby regions This is a known limitation of real residential IPs and is common across all providers. *** ### ๐Ÿ”น Traffic, Plans & Billing #### 11. Why is my traffic being consumed faster than expected? Traffic usage increases based on: * Total request size (headers + response body) * HTTPS encryption overhead * Retried or failed requests * Concurrent connections Monitor usage at the sub-account level and optimize request frequency where possible. *** #### 12. What happens when my traffic runs out? * Dynamic proxy requests will stop working * Static IP connections may fail if the subscription expires You can upgrade or renew your plan directly from the dashboard. *** #### 13. Can I export my proxy IPs? Yes. For static residential proxies: ``` Proxies โ†’ Static Residential Proxies โ†’ IP Management ``` You can export IP information for use in third-party tools. *** ### ๐Ÿ”น API & Automation #### 14. Why does the API request fail? Common API issues include: * IP not added to whitelist (for IP-authenticated API access) * Incorrect API endpoint or parameters * Invalid sub-account credentials * Incorrect data format or delimiter Double-check settings under: ``` Proxies โ†’ Rotating Residential Proxies โ†’ Use Proxy โ†’ API Method ``` *** ### ๐Ÿ”น Security & Best Practices #### 15. Is it safe to share proxy credentials? No. * Do not share credentials publicly * Store them securely (environment variables, secrets manager) * Rotate credentials if compromised *** #### 16. Can I use Rapidproxy for automation or scraping? Yes, provided usage complies with: * Rapidproxy Terms of Service * Applicable laws and regulations * Target website terms Rapidproxy does not control or endorse how target websites handle traffic. *** ### ๐Ÿ”น Support #### 17. How can I contact Rapidproxy support? You can reach support via: * **Online live chat** on the Rapidproxy website * **Email:** `support@rapidproxy.io` For faster assistance, include: * Proxy type (dynamic or static) * Authentication method * Error messages or screenshots * Target URL (if relevant) *** ### ๐Ÿ“Œ Still Have Questions? If your issue isnโ€™t covered here, we recommend checking: * Troubleshooting guides * Proxy configuration documentation * [Code samples](https://docs.rapidproxy.io/proxies/code-sample) Or contacting support directly for personalized help. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.rapidproxy.io/troubleshooting/faq/product-problem.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.