# Customer Support

Rapidproxy provides multiple ways to get help if you have questions, issues, or need assistance with proxy plans, account settings, password resets, billing, or technical configuration.

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### 1. Support Channels

#### 📧 **Email Support**

You can contact Rapidproxy support via email for help with:

* Account access issues
* Proxy configuration and setup
* [Billing or plan questions](https://docs.rapidproxy.io/proxies/dynamic-residential-proxy)
* [Resetting passwords](https://docs.rapidproxy.io/proxies/getting-started/change-account-password) or two-factor issues

➡️ **<support@rapidproxy.io>** — official support email address.

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#### 💬 **Online Live Chat**

Rapidproxy offers **online live chat support** directly from their website. This is the fastest way to get help in real time:

1. Visit Rapidproxy homepage: [**https://www.rapidproxy.io**](https://www.rapidproxy.io/?utm_source=chatgpt.com)
2. Look for the **chat widget** in the bottom corner.
3. Click to open the chat and type your question.

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Live chat is useful for getting immediate clarification or troubleshooting interactive issues.

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#### 📱 **Other Contact Methods**

Depending on availability and regional support hours, Rapidproxy’s support may also be reachable through additional channels such as:

* [**WhatsApp support**](https://api.whatsapp.com/send/?phone=85259753082\&text\&type=phone_number\&app_absent=0) — listed at +852 59753082 on some contact listings.
* [**Telegram**](https://t.me/rapidproxysupport)

These channels may help with quicker response when email or site chat is not convenient.

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### 2. When to Contact Support

Here are common situations where contacting support is recommended:

✔ You cannot log in to your Rapidproxy account after repeated attempts.\
✔ Your **free trial traffic** isn’t activated (must be enabled by support).\
✔ You need help with proxy authentication or network configuration.\
✔ You encounter technical issues while using proxies.\
✔ You want assistance choosing a plan or understanding billing.

Support teams are usually able to assist with both technical and account-related questions.

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### 3. Tips for Faster Support Response

To get help more quickly:

* Include your **registered email address** in the first message.
* Describe the issue clearly, including screenshots if applicable.
* If the issue is technical, note the **proxy type**, **protocol**, and any error messages.
* Provide steps you have already tried to troubleshoot the problem.

Support will typically respond as soon as possible depending on volume and time zone.

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### 4. Documentation & Self-Help Resources

Before contacting support, you may also find solutions in the Rapidproxy documentation and resources:

* 📘 **User Guide / Docs** – step-by-step proxy setup instructions.
* ❓[ **FAQ page**](https://docs.rapidproxy.io/troubleshooting/faq) – answers to common questions about proxies, billing, and usage.
* 📰 [**Blog**](https://www.rapidproxy.io/blog) – additional articles and proxy usage tips.

These resources can help resolve routine questions without needing to wait for a support reply.

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### 5. Enterprise & Custom Support

If you require tailored solutions — such as high-volume bandwidth plans, geo-targeting configuration, or dedicated account assistance — you can request **custom support or sales assistance** via:

* The email address above
* The live chat on the Rapidproxy site

Support can connect you with sales agents or technical engineers for more complex requirements.