Untracked Commission

Learn why affiliate commissions may not be tracked and how to troubleshoot untracked referral issues in the Rapidproxy Affiliate Program, including cookies, referral links, and attribution timing.

This page explains why an affiliate commission may not have been recorded and how to troubleshoot issues related to untracked or missing commissions in the Rapidproxy Affiliate Program.

Affiliate commissions may fail to track for a variety of reasons, including cookie/session expiration, incorrect link usage, browser restrictions, or referral attribution timing.

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How Affiliate Tracking Works

Before understanding tracking issues, it helps to know the basic flow:

1. A visitor clicks your affiliate referral link

2. A tracking cookie is stored in the visitor’s browser

3. The visitor completes a purchase within the valid tracking window

4. The system attributes the purchase to your affiliate ID

5. A commission is recorded and displayed in your affiliate dashboard

If any step in this process fails, the commission may not be tracked.

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Common Causes of Untracked Commissions

1. Referral Link Not Used

If the customer did not access your affiliate link before purchasing, the sale cannot be attributed to your affiliate account.

Make sure you share:

• The correct affiliate referral link

• Or use the correct Referral Code

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2. Cookie or Tracking Expiry

Tracking depends on cookies and session data stored in the user’s browser:

• If the visitor clears cookies before checkout

• If the visitor opens the link in a private/incognito session

• If the tracking cookie duration expires before purchase

Then tracking can fail.

Tip: Encourage referrals to complete purchases soon after clicking your link.

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3. Multiple Tabs or Redirects

Commission tracking can fail if:

• The link is opened and then immediately redirected in a way that clears referral parameters

• The user opens the purchase page in a different tab after clicking the link

To prevent this:

• Ask referrals to complete checkout in the same browser tab

• Avoid using link shorteners that strip parameters

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4. VPNs or Proxy Interference

Some VPNs or proxy services can remove or block tracking cookies or URL parameters.

If a referred customer uses privacy tools that block cookies or remove referral parameters, tracking may be lost.

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5. Browser Tracking Restrictions

Modern browsers and privacy extensions may limit third-party cookies or tracking mechanisms.

Examples include:

• Strict third-party cookie settings

• Tracking-blocking browser plugins

• “Do Not Track” privacy modes

Ask referred users to allow cookies for the Rapidproxy site during checkout.

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How to Check If a Commission Should Have Been Tracked

1. Log in to your Affiliate Dashboard

2. Go to Clicks / Referrals / Commissions section

3. Check whether:

   • Your referral link was clicked

   • A referral session was created

If no click was recorded, the sale cannot be attributed.

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What to Do If a Commission Did Not Track

If you believe a commission was incorrectly missed:

1. Collect Details

   • Customer email or purchase email (with their permission)

   • Approximate purchase date and time

   • Referral link used

   • Screenshot / tracking info if available

2. Contact Affiliate Support

   • Reach out via the support contact listed in your affiliate dashboard, or

   • Email [email protected] with the details above

   • Provide as much information as possible to help verify the referral

Support can manually verify the tracking logs and adjust your commission if appropriate.

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Valid Scenarios Where Tracking Won’t Occur

Tracking may legitimately not occur in these cases:

• The referral cleared cookies before checkout

• The purchase was made outside the valid tracking window

• The user clicked another referrer’s link later

• The customer purchased via a link without an affiliate ID

These are standard behaviors across affiliate tracking systems.

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Tips to Maximize Tracking Success

To improve the likelihood that your referrals are tracked:

• Use clear, clickable links with your affiliate ID

• Encourage referrals to complete purchases promptly

• Avoid link shorteners that might strip referral tags

• Advise users not to use private browsing during checkout

• Use link previews or custom landing pages with your affiliate link

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Frequently Asked Questions

Will I get a commission if someone buys later?

Commission tracking depends on the tracking window established by Rapidproxy Affiliate Program. Purchases outside that window may not be tracked.

(Check your affiliate dashboard for specific time window details.)

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Can I track commissions for previous referrals?

Commission tracking is not retroactive. If the original click was not recorded, the referral cannot be assigned retrospectively.

However, support may be able to help if there is evidence of a valid referral.

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Need Help?

If your affiliate referral still isn’t tracked and you have questions:

• Contact Rapidproxy affiliate support via the dashboard

• Email [email protected] with:

  • Referral link

  • Customer email (with permission)

  • Purchase transaction details

Support can verify tracking logs and assist with commission questions.